Do you write the French replies yourselves?

No. A model drafts each reply from your help centre, and your team reviews the topics you choose. We work with you in English, and the automation handles your customer's language.

Do we need a French help centre?

No. It can answer from English articles and write the reply in French. If you have French articles, it uses those first.

Which languages can it reply in?

This page shows French and English. The same setup can reply in other languages your customers write in, drawing on the same help centre.

Which tools does it work with?

Intercom and a Notion help centre, as shown here. We also connect Zendesk, Freshdesk and Gorgias.

Bilingual support replies in French and English

French messages wait for your only bilingual agent until our customer service automation drafts bilingual support replies from your help centre in the customer's language. Any agent can send them.

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Works with

#ops-requests

Run bilingual support replies for today and post what changed

Bilingual support replies · done in 8s

Detect the language
Search the help centre
Answer in French
Send or hand off

Step	Tool	Result	Time
Detect the language	Intercom	Français (Québec)	1s
Search the help centre	Notion	3 matching articles	2s
Answer in French	Claude	Cites “Modifier ma facturation”	4s
Send or hand off	Intercom	Resolved without an agent	1s

How a French message gets answered

Trigger · IntercomWhen this happensNew conversation in French

Step 1 · IntercomDetect the languageFrançais (Québec)

Step 2 · NotionSearch the help centre3 matching articles

Step 3 · ClaudeAnswer in FrenchCites “Modifier ma facturation”

Step 4 · IntercomSend or hand offResolved without an agent

Every customer answered in their own language

Answers come from your own articles

It detects the language, searches your help centre in Notion and writes the reply in that language, citing the article it used. A French answer says the same thing as your English article.

Order #4821 arrived damagedHighDamaged itemEN

Draft replySorry about that, Jess. A replacement ships today by Canada Post Expedited, no need to send the old one back.

Hard questions go to a person

When the help centre has no clear answer, the conversation goes to an agent with a summary in English. You decide which topics can be answered without review.

#paid-media

The Automation CompanyAPP9:41 AM

Your Search campaign for spring roof repair in Calgary is ready. Want me to publish it?

Budget$3,200 / monthAd groups8 · 46 keywordsHeadlines15 per groupStartsPaused until you say

ApproveEditReject

Automations/Bilingual support repliesLive

Bilingual support repliesWhen Intercom

New conversation in French

4Steps3Tools

Run #4,960 · started just nowRunning · 0/4

IntercomTriggeredNew conversation in French
IntercomDetect the languageFrançais (Québec)
NotionSearch the help centre3 matching articles
ClaudeAnswer in FrenchCites “Modifier ma facturation”
IntercomSend or hand offResolved without an agent

Related use cases

All use cases

Ticket triageUrgent tickets wait behind easy ones. Triage tags each Zendesk ticket, sets its priority and drafts the reply.

Google review responsesBad reviews sit unanswered on Google. Replies are drafted from the customer's history and posted once a manager approves.

AI knowledge baseAnswers are scattered across Gmail, Drive and people's heads. Your team asks in Slack and gets an answer with its sources.

Missed callsEvery call you miss is a booking someone else gets. An AI receptionist answers, books the job and sends you the notes.

Bilingual support questions

Plan your bilingual support replies for free

Book a call and we'll send a written plan with your top automations, the tools each one connects and what the first one takes to build. Or start with the free AI readiness assessment.

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