Does it reply to customers on its own?

Only if you want it to. We start with drafts that an agent sends, then you choose which ticket types, like order status, can go out without review.

Which helpdesks do you work with?

Zendesk, Freshdesk, Gorgias and Intercom, with order data from Shopify. If you use another helpdesk, we check its connection while we write your free automation plan.

How does it decide what's urgent?

We write the rules with your team, using real tickets from your queue. Damaged items, billing errors and repeat complaints can jump the line, and you can change the rules whenever you like.

AI ticket triage for Zendesk

AI ticket triage tags each Zendesk ticket, sets its priority and drafts a reply as part of our customer service automation. Urgent tickets stop waiting behind password resets.

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Works with

#ops-requests

Tag, prioritize and draft a reply for every new Zendesk ticket, in English or French

Ticket triage · done in 12s

Read the ticket
Look up the order
Tag and prioritize
Draft the reply
Log the defect

Step	Tool	Result	Time
Read the ticket	Zendesk	“Order #4821 arrived damaged”	1s
Look up the order	Shopify	Shipped Sep 24 · Canada Post	2s
Tag and prioritize	Claude	Damaged item · High · English	3s
Draft the reply	Zendesk	Replacement offer, ready to send	5s
Log the defect	Linear	Added to Packaging issues	1s

How ticket triage handles a new ticket

Trigger · ZendeskWhen this happensNew ticket

Step 1 · ZendeskRead the ticket“Order #4821 arrived damaged”

Step 2 · ShopifyLook up the orderShipped Sep 24 · Canada Post

Step 3 · ClaudeTag and prioritizeDamaged item · High · English

Step 4 · ZendeskDraft the replyReplacement offer, ready to send

Step 5 · LinearLog the defectAdded to Packaging issues

Urgent tickets reach an agent first

Tagged, with the order attached

Claude reads the ticket, looks up the order in Shopify and tags the issue, the priority and the language. Your agent opens a ticket that already shows the order, the shipping status and a draft reply.

Order #4821 arrived damagedHighDamaged itemEN

Draft replySorry about that, Jess. A replacement ships today by Canada Post Expedited, no need to send the old one back.

Agents send, edit or reject

The draft waits in Zendesk for an agent to review. Product problems, like damaged packaging, also go to Linear, so the team that can fix them sees every report.

#paid-media

The Automation CompanyAPP9:41 AM

Your Search campaign for spring roof repair in Calgary is ready. Want me to publish it?

Budget$3,200 / monthAd groups8 · 46 keywordsHeadlines15 per groupStartsPaused until you say

ApproveEditReject

Automations/Ticket triageLive

Ticket triageWhen Zendesk

New ticket

5Steps4Tools

Run #4,997 · started just nowRunning · 0/5

ZendeskTriggeredNew ticket
ZendeskRead the ticket“Order #4821 arrived damaged”
ShopifyLook up the orderShipped Sep 24 · Canada Post
ClaudeTag and prioritizeDamaged item · High · English
ZendeskDraft the replyReplacement offer, ready to send
LinearLog the defectAdded to Packaging issues

Related use cases

All use cases

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Ticket triage questions

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