Which tools can it search?

Google Drive, Gmail, Notion and HubSpot, as shown here. We can also connect Outlook, Dropbox, Salesforce and Zendesk.

Can people see documents they shouldn't?

We set access with you before launch. Answers draw only on documents the person asking is allowed to see, so HR files stay out of a sales rep's answers.

What if two documents disagree?

It shows both sources and says which is newer. Your team fixes the outdated one, and later answers use the correction.

Which AI model does it use?

You choose. We can run it on Claude, GPT, Gemini or an open-source model, and switch models later without a rebuild.

AI knowledge base for your team's documents, email and CRM

An AI knowledge base finds the answers buried in old email threads by searching Drive, Gmail, Notion and HubSpot at once, with sources. Nobody waits on the one person who knows.

Get a free automation plan More for customer service automation

Works with

#ops-requests

Run AI knowledge base for today and post what changed

AI knowledge base · done in 16s

Search policies and the help centre
Pull the account
Search past threads
Read the signed agreement
Write the answer
Reply in the thread

Step	Tool	Result	Time
Search policies and the help centre	Notion	Refunds and credits · updated Sep 2, 2026	2s
Pull the account	HubSpot	Birchwood Veterinary · renewed Sep 15 · annual	2s
Search past threads	Gmail	3 threads · prorated credit offered by Dana K.	3s
Read the signed agreement	Google Drive	Birchwood_MSA_2025.pdf · section 7.2	3s
Write the answer	Claude	Prorated credit, no refund · 4 sources cited	5s
Reply in the thread	Slack	Answered in #support with links	1s

How a question gets answered

Trigger · SlackWhen this happensQuestion in #support

Step 1 · NotionSearch policies and the help centreRefunds and credits · updated Sep 2, 2026

Step 2 · HubSpotPull the accountBirchwood Veterinary · renewed Sep 15 · annual

Step 3 · GmailSearch past threads3 threads · prorated credit offered by Dana K.

Step 4 · Google DriveRead the signed agreementBirchwood_MSA_2025.pdf · section 7.2

Step 5 · ClaudeWrite the answerProrated credit, no refund · 4 sources cited

Step 6 · SlackReply in the threadAnswered in #support with links

Answers your team can check

Every answer shows its sources

Ask in Slack and it searches your Notion policies, the HubSpot account, past Gmail threads and signed files in Drive. Each answer links to its sources, and it plugs into our customer service automation so agents can check them before they reply.

Order #4821 arrived damagedHighDamaged itemEN

Draft replySorry about that, Jess. A replacement ships today by Canada Post Expedited, no need to send the old one back.

Customer replies wait for an agent

When an answer is headed to a customer, it arrives as a draft for an agent to approve in Slack. We connect each tool with the least access needed and log every question, so you can see what it read.

#paid-media

The Automation CompanyAPP9:41 AM

Your Search campaign for spring roof repair in Calgary is ready. Want me to publish it?

Budget$3,200 / monthAd groups8 · 46 keywordsHeadlines15 per groupStartsPaused until you say

ApproveEditReject

Automations/AI knowledge baseLive

AI knowledge baseWhen Slack

Question in #support

6Steps4Tools

Run #5,034 · started just nowRunning · 0/6

SlackTriggeredQuestion in #support
NotionSearch policies and the help centreRefunds and credits · updated Sep 2, 2026
HubSpotPull the accountBirchwood Veterinary · renewed Sep 15 · annual
GmailSearch past threads3 threads · prorated credit offered by Dana K.
Google DriveRead the signed agreementBirchwood_MSA_2025.pdf · section 7.2
ClaudeWrite the answerProrated credit, no refund · 4 sources cited
SlackReply in the threadAnswered in #support with links

Related use cases

All use cases

Ticket triageUrgent tickets wait behind easy ones. Triage tags each Zendesk ticket, sets its priority and drafts the reply.

Bilingual support repliesFrench messages wait for your only bilingual agent. Replies are drafted in the customer's language from your help centre.

Google review responsesBad reviews sit unanswered on Google. Replies are drafted from the customer's history and posted once a manager approves.

Missed callsEvery call you miss is a booking someone else gets. An AI receptionist answers, books the job and sends you the notes.

AI knowledge base questions

Get a free plan for your AI knowledge base

Book a call and we'll send a written plan with your top automations, ranked by hours saved and revenue impact. You can also check where you stand with the free AI readiness assessment.

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