Customer service automation for Canadian support teams
Customer service automation triages your Zendesk tickets, drafts replies from your help docs and sends the hard ones to a person. Customers get the answers you've already written without waiting a day.
Intercom
Gorgias
Slack
Shopify
Aircall
Notion
See customer service automation turn a ticket into a drafted reply
New ticket- ZendeskTriggeredNew ticket
- ZendeskRead the ticket“Order #4821 arrived damaged”
- ShopifyLook up the orderShipped Sep 24 · Canada Post
- Claude
Tag and prioritizeDamaged item · High · English - ZendeskDraft the replyReplacement offer, ready to send
- Linear
Log the defectAdded to Packaging issues
AI customer service that answers faster without a bigger team
Ticket triage that tags and prioritizes on arrival
New tickets in Zendesk, Intercom or Gorgias are tagged, prioritized and matched to the Shopify order they mention. A damaged-item ticket jumps the queue with a drafted reply and the order details attached.
Order #4821 arrived damagedHighDamaged itemENAnswers from your own docs and order data
We connect your helpdesk to Notion, Shopify and Aircall, so answers come from your AI knowledge base and real order data. After hours, an AI receptionist picks up the phone and logs the call as a ticket.
Refunds and escalations wait for a person
The agent drafts the reply, but refunds, credits and upset customers go to Slack first. A team lead approves or edits it there, and only then does it reach the customer.
#paid-mediaYour Search campaign for spring roof repair in Calgary is ready. Want me to publish it?
Choose the model that answers your customers
Reply drafts can run on Claude or GPT-5.5, and tagging on a small, fast model. Drafts come back in the language the customer wrote in, whichever model you choose.
Multiple models- Claude
- OpenAI
Gemini
Cohere- Your own model
See every ticket the agent handled
Each run shows the ticket, the tags, the draft and who approved it. Each month we check the log for wrong answers, update the knowledge base, tune model costs and add the next customer service automation when you're ready.
- HubSpot
Qualify inbound leadsRunningMaya Chen · 16s - Salesforce
Nightly CRM cleanupCompleted1,398 fields · 41s+1,398 - QuickBooks
Match supplier invoicesNeeds approvalINV-20931 · $13,104 - ZendeskTriage new ticketsCompleted38 tickets · 2m 04s38 closed
- ShopifySync Shopify ordersRetryingRate limited, retry 2 of 3
Customer service automation use cases
SlackLinear+1Ticket triage
Urgent tickets wait behind easy ones. Triage tags each Zendesk ticket, sets its priority and drafts the reply.
NotionSlackBilingual support replies
French messages wait for your only bilingual agent. Replies are drafted in the customer's language from your help centre.
SlackHubSpotGoogle review responses
Bad reviews sit unanswered on Google. Replies are drafted from the customer's history and posted once a manager approves.
Gmail
Notion+1AI knowledge base
Answers are scattered across Gmail, Drive and people's heads. Your team asks in Slack and gets an answer with its sources.
ClaudeJobber
+1Missed calls
Every call you miss is a booking someone else gets. An AI receptionist answers, books the job and sends you the notes.
Customer service automation questions
Find the tickets your team should stop typing
Book a 30-minute call. Within 3 business days you get a written plan with your top 3 support automations, the tools each one connects and what the first one takes to build.