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Google review responses, approved in Slack

Google review responses fall behind when every reply starts from scratch. Our customer service automation drafts each one from the customer's history, and your manager approves it in Slack.

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Works withGoogle Business ProfileSlackHubSpot
Slack#ops-requests

Run google review responses for today and post what changed

Google review responses
Google review responses · done in 8s
  • Read the review
  • Find the customer
  • Draft a reply
  • Ask for approval
  • Post the reply
StepToolResultTime
Read the reviewGoogle Business ProfileGoogle Business Profile★★☆☆☆ · “Waited 40 minutes”1s
Find the customerHubSpotHubSpotVisit on Sep 26 · Kanata clinic2s
Draft a replyClaudeClaudeApology and a direct line to the manager4s
Ask for approvalSlackSlackWaiting on the clinic managerApproved
Post the replyGoogle Business ProfileGoogle Business ProfileReplied within 2 hours1s

How Google review responses get drafted and posted

  1. Google Business ProfileTrigger · Google Business ProfileWhen this happensNew Google review
  2. Google Business ProfileStep 1 · Google Business ProfileRead the review★★☆☆☆ · “Waited 40 minutes”
  3. HubSpotStep 2 · HubSpotFind the customerVisit on Sep 26 · Kanata clinic
  4. ClaudeStep 3 · ClaudeDraft a replyApology and a direct line to the manager
  5. SlackStep 4 · Slack · waits for approvalAsk for approvalWaiting on the clinic manager
  6. Google Business ProfileStep 5 · Google Business ProfilePost the replyReplied within 2 hours

Every review gets an answer from your business

Replies that mention the visit

The agent finds the customer in HubSpot and reads the visit or order behind the review. The draft responds to what went wrong, keeps private details out of the public reply and offers a next step, like a direct line to the manager.

ZendeskOrder #4821 arrived damagedHighDamaged itemEN
Draft replySorry about that, Jess. A replacement ships today by Canada Post Expedited, no need to send the old one back.

Nothing posts without approval

Each draft goes to Slack with the review beside it. Your manager approves, edits or rejects it, and the reply goes to your Google Business Profile only after a yes.

Slack#paid-media
The Automation CompanyAPP9:41 AM

Your Search campaign for spring roof repair in Calgary is ready. Want me to publish it?

Budget$3,200 / monthAd groups8 · 46 keywordsHeadlines15 per groupStartsPaused until you say
ApproveEditReject
Automations/Google review responsesLive
Google review responsesWhenGoogle Business ProfileNew Google review
Run #4,997 · started just nowRunning · 0/5
  1. Google Business ProfileTriggeredNew Google review
  2. Google Business ProfileRead the review★★☆☆☆ · “Waited 40 minutes”
  3. HubSpotFind the customerVisit on Sep 26 · Kanata clinic
  4. ClaudeDraft a replyApology and a direct line to the manager
  5. SlackAsk for approvalWaiting on the clinic manager
  6. Google Business ProfilePost the replyReplied within 2 hours

Related use cases

All use cases
ZendeskSlackLinearTicket triageUrgent tickets wait behind easy ones. Triage tags each Zendesk ticket, sets its priority and drafts the reply.
IntercomNotionSlackBilingual support repliesFrench messages wait for your only bilingual agent. Replies are drafted in the customer's language from your help centre.
Google DriveGmailNotionAI knowledge baseAnswers are scattered across Gmail, Drive and people's heads. Your team asks in Slack and gets an answer with its sources.
TwilioClaudeJobberMissed callsEvery call you miss is a booking someone else gets. An AI receptionist answers, books the job and sends you the notes.

Review response questions

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