Churn prediction from your usage and billing data
Churn prediction in our customer retention automation scores usage and billing data every morning to spot customers going quiet. The account owner hears about it in Slack while there's time to act.
Mixpanel
HubSpot
Slack
#ops-requestsRun churn risk alerts for today and post what changed
- Check product usage
- Check billing
- Update the health score
- Alert the account owner
| Step | Tool | Result | Time |
|---|---|---|---|
| Check product usage | Mixpanel | Active seats down 44% at Norden Foods | 5s |
| Check billing | Stripe | Card failed twice this month | 2s |
| Update the health score | HubSpot | 72 → 38 · At risk | 1s |
| Alert the account owner | Slack | With a suggested save play | 1s |
How the morning churn prediction check works
- MixpanelTrigger · MixpanelWhen this happensEvery morning at 7:00
- MixpanelStep 1 · MixpanelCheck product usageActive seats down 44% at Norden Foods
- StripeStep 2 · StripeCheck billingCard failed twice this month
- HubSpotStep 3 · HubSpotUpdate the health score72 → 38 · At risk
- SlackStep 4 · SlackAlert the account ownerWith a suggested save play
Save accounts before they cancel
A health score that moves every day
It combines active seats from Mixpanel with failed payments from Stripe and updates the health score in HubSpot. When an account drops into the at-risk band, the owner sees which signals moved it.
- Norden Foods38
- Westbrook Clinics54
- Cedar & Pine Dental81
Each alert comes with a save play
The Slack alert names the signals and suggests a next step, such as a check-in call or a fix for the failed card. The account owner decides what to send.
#paid-mediaYour Search campaign for spring roof repair in Calgary is ready. Want me to publish it?
Every morning at 7:00- MixpanelTriggeredEvery morning at 7:00
- MixpanelCheck product usageActive seats down 44% at Norden Foods
- StripeCheck billingCard failed twice this month
- HubSpotUpdate the health score72 → 38 · At risk
- SlackAlert the account ownerWith a suggested save play
Related use cases
Churn prediction questions
Plan your churn alerts for free
Book a call and we'll send a written plan with your top automations, ranked by hours saved and revenue impact. You can also check where you stand with the free AI readiness assessment.